By purchasing Inverse support, you agree that such support shall be subject to the parameters specified at https://www.inverse.ca/#support-plans. Additionally, by purchasing Inverse support or other services (“Services”), you agree that use of the Services shall be governed by the following terms:
- You are not allowed to share the usernames and passwords associated with your account.
- You are not allowed to redistribute the binary packages (rpm, deb) provided by Inverse.
Violation of either of the above restrictions will result in termination of the contract, with no refund whatsoever.
Also, Inverse Software Inc. (a wholly-owned subsidiary of Akamai Technologies, Inc.; “Inverse”) will provide the Services in accordance with the most recent version of the Akamai Terms & Conditions. By selecting the checkbox below, you (“Customer”) acknowledge and agree that these terms supersede and replace any existing agreement between Inverse and Customer with respect to the Services. If Inverse accepts a Customer purchase order, it is only accepted as a matter of convenience for Customer, and the terms and conditions set forth in such purchase order shall not be enforceable against either party.
During the course of this agreement, Inverse will provide a Monthly Uptime Percentage to Customer of at least 99.99%. Monthly Uptime Percentage means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
For the Fingerbank Cloud API SLA, the following financial credits are applicable based on the service's availability during a month (means total number of minutes in a month, minus the number of minutes of downtime suffered from all downtime periods in a month, divided by the total number of minutes in a month):
| Monthly Uptime Percentage |
Percentage of the bill for the current month credited to future bills of Customer |
| 99.00% to 99.99% | 10% |
| 95.00% to 99.00% | 25% |
| Less than 95.00% | 50% |
In order to receive any of the financial credits described above, Customer must notify Inverse technical support within five (5) days from the time Customer becomes eligible to receive a financial credit. Customer must also provide Inverse with server log files showing loss of external connectivity errors and the date and time those errors occurred. If Customer does not comply with these requirements, Customer will forfeit its right to receive a financial credit. If a dispute arises with respect to this SLA, Inverse will make a determination in good faith based on its system logs, monitoring reports, configuration records, and other available information, which Inverse will make available for auditing by Customer at Customer request.
The aggregate maximum number of financial credits to be issued by Inverse to Customer for any and all downtime periods that occur in a single billing month will not exceed 50% of the amount due by Customer for the covered service for the applicable month. Financial credits will be made in the form of a monetary credit applied to future use of the Fingerbank Cloud API and will be applied within 90 days after the financial credit was requested.
Also, Inverse Software Inc. (a wholly-owned subsidiary of Akamai Technologies, Inc.; “Inverse”) will provide the Services in accordance with the most recent version of the Akamai Terms & Conditions. By selecting the checkbox below, you (“Customer”) acknowledge and agree that these terms supersede and replace any existing agreement between Inverse and Customer with respect to the Services. If Inverse accepts a Customer purchase order, it is only accepted as a matter of convenience for Customer, and the terms and conditions set forth in such purchase order shall not be enforceable against either party.
